Shipments and returns
About your package
Packages are generally dispatched within 2 - 6 business days after receipt of payment and are shipped via Australia Post . However we do our best to get any stocked items out the same day if order placed by Midday or the following business day. If you prefer delivery by Courier, an additional cost will be applied, so please contact us before choosing this method.
Items that are pre order or have expected arrival dates, are only approximate dates. please allow for slight variances in times/ dates.
Free Shipping fees for orders over $200 expect for large items that require a courier. These particular items will show the freight charges at the checkout.
Special care is taken to protect all items including fragile objects.
Boxes are amply sized and your items are well-protected and padded within where needed.
In a case of an item arriving damaged, please email us at firstname.lastname@example.org . Please include a photo of the damaged item and please try to inform us at the earliest convenience. We will come to a resolution to deal with the issue. We will also file a case with Australia Post and follow their procedure according to their damaged items policy.
Returns are accepted if you have received the incorrect or faulty item. All items are pre checked before being dispatched. Please contact us to sort any returns that may be needed. Unfortunately there is no return for a change of mind item. All items have the best possible photo / descriptions available.